She and John disagreed over their parenting styles. She yelled at her kids to get them to listen. While she did not like the extreme fighting styles of her children, she commented that if they weren't seriously injured, she saw no need to intervene.
She struggled with knowing when to do timeout, so Jo made her a reminder list of the steps so Shannon could hold firm in her authority when she began timeout. She was also pretty dang surprised that her late husband said "Personally, I don't think I need Supernanny's help."
She was 40 when she appeared on Supernanny and is now 49 in 2017.
Shannon's Facebook page - This shows her middle name is Leigh.