Jen and Roy argued a lot. In the submission reel to Supernanny, she tearfully said that the two of them were considering getting divorced and told Jo that this was their last chance. She was also very argumentative and dramatic, and held the threat of divorce over Roy's head. She also seemed to blame Roy for all their problems because "he's never there" (due to his job).
Jen did not discipline the children, particularly Zachary. She would give in to his screaming and tantrums, and let him push baby Kaia out of her lap so that he could cuddle with her. During Teaching, Jo tried to get Jen to keep Zachary off her lap and tell him it was Kaia's mommy time. Jen cried and still let Zachary bully his way into her lap, so Jo took her aside. She told Jen that teaching Zachary to get love by screaming and bullying was unhealthy, and did not let Jen return to the children until she was ready to set boundaries.
She was 35 years old at the time of her appearance on Supernanny, and She is now 43 in 2017.
Jen's Facebook page - Shows maiden name Shryock and also seams that she left Roy.